Call Us! +1 (604) 853-9707
Yearly Accidents - YVR
Vehicles in YVR Area
Crashes at Worst Abbotsford Intersection
Crashes at Worst Surrey Intersection
Leave It To Us!
Estimate & Drop Off
Our professional estimators provide a full, proper disassembly and thorough estimate, to ensure nothing is missed.
Service & Repair
Our autobody, paint, and detailing teams work together to ensure your car is returned in pre-accident condition.
Pick-up
One of our managers will review your repair work with you when you pick up your vehicle, and answer any questions.
Frequently Asked Questions
Our customers are our guests. In the course of a day, our helpful customer service staff and estimators field hundreds of questions from our guests. We have listed some of the most commonly asked questions here, for you to learn more about our processes, while getting a feel for how we are able to help each unique guest at ProFirst Collision.
If you have any questions about the estimate, repairs, or status of your vehicle, please don’t hesitate to ask any of our friendly and highly qualified experts. Your questions give us the chance to explain our greatest passion – doing fantastic work, and getting you back on the road. You can have complete confidence your vehicle is in caring hands!
Why do I have to pay a deductible when the crash was not my fault?
When you purchase coverage for damage to your own car, you choose a deductible. It is the uninsured portion of a claim and the amount you pay before your insurance policy comes into effect to pay for the rest. Having your deductible is standard, if the other driver is insured by ICBC, your deductible may be waived or reimbursed. If the other driver is not insured by icbc you or your adjuster need to request reimbursement of your deductible from the other insurance company, if you are not at fault.
What should I do if I'm involved in an accident?
ICBC has a claim card that every motorist should have, which gives you in detail a step by step process of what to do after a collision. This card fits in your insurance papers sleeve, and should be in every glove compartment. The claim card is available in Cantonese and Punjabi as well. If you need a copy come see us, or visit icbc.com
If I lend my car to a friend or family member, can they drive it, and are they insured?
What Our Loyal Customers Have To Say:
When you’re in an accident, the last thing you want is more hardship trying to get your car fixed. The team at ProFirst GETS that. They understand how important my car is to me, and quickly have me back behind the wheel. Great service, great quality.
My son-in-law recommended me to the ProFirst location in Abby. Someone had hit-and-run my car in a parking lot, and I didn’t know where to go. I looked up ICBC Car Shop Valet locations, and went it to the shop. My car is as good as new, and I’m very happy!
Fast service, great communication. These guys (and gals) had me driving my car in no time. I went into ProFirst after I noticed one of their Mazda 3 courtesy cars with the ICBC Valet Service logos. Received great service from the front desk and all the staff.
Call Us! +1 (604) 853-9707
Professionally Done – The First Time Around!
